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FAQ (Frequently Asked Questions)

  • Are the instructors certified?

    Our instructors come from a wide variety of professional and personal backgrounds. Many are certified teachers or members of the community with areas of expertise. They are not to promote or sell products, make specific financial investment recommendations, or offer consultations to participants. We respect their ability as instructors but make no commitment to the products they sell.

  • Can courses get canceled?

    Courses with low enrollment are subject to cancellation shortly before the program starts. Register early to make sure the course you want has adequate enrollment to be offered. In the event of a filled course or cancellation, we will make every attempt to notify you by phone and email.

  • How and when will I receive the link to log into my online course?

    Registrants will receive an email from Farmington Continuing Education (ferraria@fpsct.org) containing a link and instructor information before the start of the course. Typically this email will be sent 1-3 days before the start of the course. The link will also be included in the "notes" section of automatic course reminder generated from the registration system. 

    IMPORTANT:

    • Please check your spam folder.
    • Please contact the Farmington Continuing Education office via email (ferraria@fpsct.org) or phone (860-404-0290) if you have NOT received the link the morning of course.
    • The same link is used EACH week for a reoccurring course. Please be sure to save the link for future use.
  • How do I use Zoom?

    Many of our courses are being offered virtually through Zoom. If you are new to using Zoom, there are numerous resources, tutorials, and documents available to help guide you through the process. Click HERE for a brief tutorial on how to use Zoom.

  • How long is my Credit Voucher good for?

    Credit vouchers are redeemable toward any course, program, or trip. They are currently transferable and are valid two (2) years from the date of issue. Credit vouchers are non-refundable. Please call our office (860) 404-0290 to inquire about a credit balance or to apply a credit to a course or trip.

  • Is it safe to enter my personal information, including payment information?

    Visit our Privacy Policy page to read about security measures taken by Farmington Public Schools and ELEYO.

  • Is there a reduced rate for Seniors (65+)?

    Seniors (65+) receive reduced rates on courses that have a Senior Fee listed. If no fee is listed, no additional discounts apply! Seniors must provide a DOB when registering to receive the Senior Fee.

  • What happens if I am added to the waiting list for a course / trip?

    Waiting lists will be taken on courses and trips with enrollment limits. We will notify you when there are openings.

  • What if I am interested in teaching a course?

    Complete our Course Proposal Form. We will reach out to you once we have had a chance to review your proposal. Any questions, please contact our office at (860) 404-0290.

  • What is the inclement weather policy for in-person courses?

    If Farmington Public Schools are closed for the day or close early, Farmington Continuing Education courses will NOT meet. If Farmington Public Schools have a delayed opening, courses WILL meet (unless told otherwise by the instructor). In case of a delayed opening or early closing, cancellations will also be announced on TV channels NBC and WFSB. Canceled courses are postponed to a later date. Trips do not follow this cancellation policy.

  • What is the inclement weather policy for online courses?

    Online courses WILL be held on inclement weather days when schools are closed. If an instructor needs to cancel a course for personal reasons, they will notify registrants and the course will be rescheduled.

  • What is your cancellation / refund policy?

    For Courses:

    • Course fees will not be prorated and refunds will not be given for any unattended portion of a course.
    • If a course is canceled by Farmington Continuing Education, a full refund will be automatic.
    • Participants can cancel their registration up to 1 week prior to the start of the course. A $10 cancellation fee will be assessed.
    • There are no cancellations 1 week prior to the start of the course or after the start of the course.
    • Cancellations due to a medical emergency will be considered, but not guaranteed when accompanied by a physician’s note. Please contact our office at (860) 404-0290 as soon as possible.


    For Trips:

    • Trips are non-refundable. However, registrations can be transferred to a substitute passenger.
    • If a trip is canceled by Farmington Continuing Education, a full refund will be automatic.
    • Trips are held rain, snow or shine unless conditions deem necessary to cancel based on a decision from the bus company and/or Coordinator.
    • Cancellations due to a medical emergency will be considered, but not guaranteed when accompanied by a physician’s note. Please contact our office at (860) 404-0290 as soon as possible.
    • Trip insurance is available for all trips. It is advised that you consider this added insurance for any trip that includes admission tickets to shows, musicals, baseball games, the opera, etc. 
  • Where and when do I pick up any supplies for the online course I registered for?

    Supplies for some online courses will be available for pickup at the Farmington Continuing Education office located at 1 Depot Place in Unionville. Information about pickup dates and times is listed in the course description!


Still have questions?

Feel free to contact us with what's on your mind.